IT Support Engineer

Pursuit Aerospace• US,

7d•Onsite

About The Position

This role will be the first line support for all on-site IT related issues. The postholder will provide hardware and software support services, including the installation, repair, upgrade and troubleshooting to end users. Working alongside the remote-based IT team, this position is extremely varied and will require a high level of customer service to support the end users. It is essential that you are a self-starter and can work as part of a team and able to use their own initiative.

Requirements

Good overall knowledge of Microsoft networking & infrastructure
IT Support 2 years+
Server 2012-22 Admin (AD, DNS, DHCP Etc) 2 years+
Good General Hands-on Knowledge
Good Hardware Knowledge

Nice To Haves

Manufacturing Experience
Virtualization Experience
ERP Systems
CompTIA A+, ITIL Foundation, and/or Microsoft 365 certification(s)

Responsibilities

Promote a positive, participative, and proactive EHS culture throughout the site
Provide support to end users for computer, application, system, device, access, telephone, and hardware issues
Identify, research, and resolve technical problems
Responds to phone, email, and on-line requests for assistance
Prioritise, document, track, and monitor requests in applicable systems and tools
Escalate complex problems as appropriate
Test and install computer systems and software
May train, coach, or assist other employees
Keeps clients informed of problems, issues, and resolutions
May provide front line support for local site needs
Responsible for the maintenance and efficiency of the site telephony system
Responsible for the maintenance of the site CCTV system
Any other reasonable request as determined by the business
Supporting end users.
Upgrading site assets.
Dealing with Day-to-Day issues
Assisting with site-based projects.