IT Support Engineer

Ontra • Concord, CA

19d • Hybrid

About The Position

Ontra is seeking an IT Support Engineer reporting to our Director, Security & IT Operations. We're looking for someone excited to be the on-the-ground IT and office presence for our brand-new New York office, keep conference rooms and everyday equipment running smoothly, and free up our fully remote IT Operations team to focus on company-wide systems and strategic initiatives. If you're a hands-on troubleshooter who thrives working independently on-site, communicates proactively, and brings a customer-service mindset to competing priorities, we'd love to get to know you.

Requirements

• 4+ years of hands-on IT or help desk support experience, including hardware and software troubleshooting and ticketing systems.
• Experience supporting conference room and AV technology alongside general desktop support, including peripherals, docking stations, and Wi-Fi.
• Comfortable handling light physical office tasks, including unpacking shipments, stocking supplies, and light furniture assembly.
• Requires the ability to regularly lift 25 - 50 pounds.
• Able to work independently on-site three days a week while collaborating closely with a fully remote team.

Nice To Haves

• Experience with Freshservice, 1Password, Okta, Apple device management (MDM/JAMF or similar), Google Workspace, or Zoom/Neat conference systems is a plus.
• Prior experience at a fast-growing startup or tech company opening or scaling a new office is a plus.

Responsibilities

• Serve as the go-to, on-the-ground technical resource for Ontra's New York office, resolving hardware, software, and networking issues as they come up.
• Run AV and conference room checks so every meeting and event starts on time without technical hiccups.
• Prepare desks, equipment, and accounts for incoming employees so they're ready to work from day one.
• Triage and resolve in-office and global tickets, supporting remote operations as needed.
• Coordinate with vendors and deliveries, track office inventory and supplies, and handle light facilities tasks to maintain a well-run workspace.
• Collaborate via Slack and ticketing with Ontra's fully remote IT Operations team, escalating and documenting clearly while operating independently on-site.

Benefits

• Remote-first working policy, with office hubs in NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored learning and development resources, department budgets for professional development, and a robust onboarding program
• Various options for medical, dental, and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed