IT Support Engineer
About The Position
At Integrity Technology Solutions, we don't believe technical support is just about fixing problems. It's about building trust, solving challenges, and helping our clients succeed through technology. We're looking for a RemoteFix Engineer who combines strong technical skills with exceptional customer service. In this role, you'll serve as a dedicated technical resource for an assigned Client Success Team, working closely with clients to resolve issues, provide guidance, and deliver an outstanding support experience. If you enjoy troubleshooting technology, helping people, continuously learning, and being part of a collaborative team, we'd love to hear from you.
Requirements
- At least 1 year of IT support experience in a client-facing role
- Experience troubleshooting Windows operating systems and Microsoft 365 environments
- Working knowledge of Active Directory administration
- Understanding of networking fundamentals such as IP addressing, DNS, and connectivity troubleshooting
- Experience supporting workstations, peripherals, and mobile devices
- Strong verbal and written communication skills
- Ability to manage and prioritize multiple support requests effectively
- Commitment to delivering an exceptional client experience
- Ability to work independently while contributing to a collaborative team environment
Nice To Haves
- Experience working in a Managed Service Provider (MSP) environment
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as: CompTIA A+, Network+, Security+, Microsoft Certifications, Cisco Certifications
- Experience with ConnectWise or other professional service management platforms
Responsibilities
- Troubleshoot and resolve a wide variety of end-user technology issues
- Serve as a trusted technical resource for your assigned clients
- Manage service tickets from intake through resolution or escalation
- Deliver outstanding customer service through proactive communication
- Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies
- Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners
- Participate in client meetings to better understand business operations and technology goals
- Document solutions and contribute to shared team knowledge
- Identify opportunities to improve processes and elevate the client experience
- Continue growing your technical skills through training, mentorship, and hands-on experience
- Troubleshoot and support technologies such as Microsoft Windows operating systems, Microsoft 365 and Office applications, Active Directory user administration, Workstation hardware and software, Mobile devices and tablets, Printer and peripheral issues, Password and user access concerns, Network connectivity issues, Remote access technologies, Security and endpoint protection technologies
- Collaborate with senior engineers when more advanced technical expertise is needed
- Participate in an on-call rotation
Benefits
- Remote work flexibility
- Opportunities to learn from experienced engineers
- Opportunities to contribute meaningful ideas
- Opportunities to make a direct impact on the success of both our clients and our organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
