IT Support Engineer

Walgreens • Pittsburgh, PA

1d

About The Position

The IT Infrastructure / Technology Engineer I supports, implements, and maintains components of the organization’s technology operations, including cloud-based applications, infrastructure systems, and deployment processes. This role applies developing technical expertise and independent judgment within defined procedures to complete assigned tasks, resolve incidents, and improve system performance. The engineer collaborates with cross-functional teams to design, deploy, monitor, and support hybrid IT environments that integrate internal systems with vendor platforms. Responsibilities span technical operations, deployment engineering, site operations, and application support, with a focus on system reliability, performance, and continuous improvement.

Requirements

• Bachelor's degree and at least one year of experience in a technical role OR High school Diploma/GED and at least 4 years of experience in a technical role.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with Azure, VMware, and enterprise infrastructure.
• Familiarity with monitoring/observability platforms.
• Experience with scripting and automation.
• Analytical skills for identifying trends and driving improvements.
• Knowledge of programming languages and IT best practices.
• Experience in technical operations, application support, or site reliability.

Responsibilities

• Execute daily operational activities across infrastructure, cloud, and application environments.
• Participate in software deployments (pre-release, upgrades, production).
• Support monitoring, performance tuning, and system reliability improvements.
• Assist with compatibility assessments and process development.
• Support Azure, VMware, servers, networking, and database environments.
• Administer Microsoft technologies (Windows Server, IIS, DNS, DHCP, SMTP).
• Maintain monitoring platforms and environment health.
• Assist with lower-environment maintenance and data processes.
• Develop basic scripts (e.g., PowerShell) to automate tasks.
• Analyze system data to identify trends and improvement opportunities.
• Recommend enhancements to improve service quality and efficiency.
• Monitor alerts and respond to incidents, including on-call rotation.
• Troubleshoot SSO, application, infrastructure, and performance issues.
• Coordinate resolution with internal teams and vendors.
• Document incidents, root causes, and solutions.

Benefits

• To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/bene

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level