Level 1 IT Support Engineer (Field-Based)

Mobiz • Mt Vernon, IN

4d • Onsite

About The Position

We are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility. This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level. If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.

Requirements

• Proficiency with Windows 10/11 and basic macOS
• Strong understanding of PC components, peripherals, and basic networking (TCP/IP, DNS, DHCP)
• Experience with Microsoft 365 (Outlook, Teams, OneDrive)
• Competency in remote support tools (e.g., TeamViewer, Microsoft RDP)
• Familiarity with ITSM platforms (e.g., ServiceNow, Jira, Zendesk)
• Excellent communication and customer service
• Strong time management and problem-solving abilities
• Adaptability, initiative, and attention to detail
• Ability to work independently
• Strong safety awareness
• High school diploma or equivalent
• Minimum 3 years of experience in help desk, desktop support, or Level 1 IT field support.
• Experience supporting users in a multi-site, field service, or on-site IT support environment is strongly preferred.
• Experience working in a manufacturing, industrial, production, or other safety-sensitive environment is preferred.
• Demonstrated experience troubleshooting hardware, software, operating systems, network connectivity, and peripheral devices.
• Experience supporting Windows-based environments, including Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
• Ability to independently diagnose and resolve technical issues, prioritize service requests, document work performed, and escalate complex issues appropriately.
• Experience following established security, safety, and site-access procedures in a client-facing environment.
• Valid driver’s license and reliable transportation

Nice To Haves

• Associate's or Bachelor’s in IT, Computer Science, or related field
• CompTIA A+
• Microsoft endpoint management or device administration certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate)

Responsibilities

• Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.)
• Install and configure operating systems (Windows/macOS) and standard business applications
• Set up and deploy new workstations, laptops, and mobile devices
• Troubleshoot basic network connectivity issues (wired and wireless)
• Assist with patching and cabling in data closets as needed
• Support workstation moves, equipment relocations, and hardware upgrades
• Maintain accurate records of physical assets and support documentation
• Deliver excellent customer service and maintain professionalism during all on-site interactions

Benefits

• Be part of a supportive, collaborative IT team
• Work in a dynamic environment
• Make a tangible impact through hands-on technical support
• Advance your IT career with a role that values field expertise and problem-solving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED