IT Support Engineer | Corporate Technology
About The Position
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week. We are seeking a skilled and motivated IT Support Engineer to support both end users and IT operations teams. This role is primarily focused on supporting enterprise applications and environments, ensuring reliability, efficiency, and a seamless user experience. The ideal candidate has strong technical troubleshooting skills, experience with enterprise systems, and the ability to thrive in high-pressure business initiatives.
Requirements
- Advanced understanding of IT infrastructure and enterprise systems, with the ability to troubleshoot and resolve complex problems independently
- Working knowledge of enterprise device management tools (Okta, Intune, Kandji/Iru) and strong Windows, macOS, iOS, and Android configuration/troubleshooting skills
- Familiarity with identity and access management concepts (SSO, MFA) and networking fundamentals (DNS, DHCP, VPN, basic connectivity troubleshooting)
- Experience supporting collaboration platforms such as Microsoft 365, Teams, and Zoom, and comfort with asset management/device lifecycle processes
- Strong documentation and knowledge-sharing habits, with a track record of turning solutions into reusable knowledge, and comfort using AI tools to support research and problem-solving
- Effective communicator across technical and non-technical audiences, comfortable in high-pressure situations and visible business initiatives
- Self-starter who manages multiple priorities, takes ownership, acts with urgency, and aligns work with business goals
- Demonstrates professional maturity and a team-oriented mindset, with an interest in mentoring others and contributing to team growth
- Willingness to participate in an on-call shift rotation as part of regular support coverage
Responsibilities
- Provide support and configuration assistance for enterprise applications, systems, and environments across IT Operations
- Troubleshoot and resolve complex technical problems with minimal supervision, including responding to monitoring alerts and taking appropriate action
- Support identity and access management (provisioning, deprovisioning, access reviews across platforms like Okta), network troubleshooting (connectivity, DNS, VPN), and collaboration tooling (Microsoft 365, Teams, Zoom, and related integrations)
- Assist with asset management, including device tracking, hardware lifecycle, inventory accuracy, and shipping/receiving of equipment as needed
- Maintain internal documentation, SOPs, and Knowledge Base articles that turn resolved issues into reusable solutions for the team and end users
- Analyze recurring tickets and incidents to identify workflow gaps and develop scalable solutions, including automation opportunities, that reduce repetitive work
- Contribute to the training and continuous improvement of our AI Service Agent (Freddy), including reviewing AI-generated responses for accuracy
- Collaborate on cross-functional IT projects, own assigned tasks and projects from start to finish, and mentor teammates to support skill development and team success
Benefits
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
