IT Support Engineer

Assa Abloy•Edgerton, WI

56d

About The Position

The IT Support Engineer monitors and maintains IT consumer devices (primarily computers, printers, and mobile devices as well as specialized devices such as RF scanners). Responsible for hardware and software support to users. Responds and resolves support and service requests. Identifies, diagnoses, and rectifies any issues in computer hardware, software, services, and applications. The IT Support Engineer offers reactive and proactive service and support in accordance with defined processes for incident, problem, change, request, and configuration management. The IT Support Engineer investigates problems and recommends effective remedies for the prevention of such problems. This involves assisting with troubleshooting technical issues and playing an important role in policy related considerations for end user issues, compute and storage services, and networking technology. The IT support engineer will be responsible for the selection, installation, removal, and decommission of IT equipment and software that align with established standards and business requirements. They need to handle security controls and IT systems management in accordance with best practices.

Requirements

Associate degree in Computer Science or related field is required with a bachelor's preferred.
Experience may be considered in lieu of degree requirement.
A minimum of 3 years of relevant experience
At least one industry certification such Microsoft, Cisco, CompTIA, or others
Additional certifications may be accepted in lieu of experience.
Fundamental knowledge of computer systems and networks
Specific knowledge of Microsoft applications and operating systems
In-depth knowledge of networking technologies, particularly layer 1 and 2
Basic experience supporting enterprise applications and technologies.
Prior experience in ITIL framework and processes is necessary.
A technical, logical thought process
Problem solving and critical thinking abilities.
Able to assess and prioritize tasks.
Good written and verbal communications skills
Teamwork and collaboration are a must.

Nice To Haves

Prior experience with ServiceNow is a plus.

Responsibilities

Installing and configuring computer hardware, software, systems, networks, printers, and other devices
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests
Providing technical support
Setting up accounts and equipment for new users
Repairing, replacing, and decommissioning equipment as necessary
Testing new technology
Documenting and knowledge transfer
Other duties as assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume