IT Support Engineer

Comscore•Reston, VA

6d•$75 - $85•Onsite

About The Position

This role will provide frontline technical support to employees, ensuring a seamless end-user experience across hardware, software, and workplace technology. You’ll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including white‑glove support for executive leadership. This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, working directly with users, and contributing to a collaborative, fast-paced environment.

Requirements

2–3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience
Strong customer service skills with a professional, approachable, and solutions-oriented mindset
Ability to work independently, manage priorities, and operate effectively with minimal supervision
Excellent verbal, written, and problem-solving skills
Experience supporting Microsoft Windows and macOS environments
Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom

Responsibilities

Serve as the primary local IT support resource for workstation setup, deployment, and distribution
Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users
Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally
Clearly communicate technical concepts and solutions to both technical and non-technical users
Support and participate in IT infrastructure and technology initiatives and projects
Provide occasional white‑glove IT support for executive leadership
Maintain accurate asset tracking and documentation
Perform additional duties as assigned

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