IT Support Engineer (Tier 2) - AZ

CubX•Phoenix, AZ

4d•Hybrid

About The Position

Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together. CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Requirements

At least 2 years of experience in an MSP or Level 2 helpdesk environment
Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
Experience configuring and troubleshooting Windows and macOS endpoints
Experience configuring email authentication and security records (SPF, DKIM, DMARC)
Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
Experience using at least one ticketing or ITSM system
Experience in a customer-facing IT support role communicating directly with business clients
Authorized to work in the United States
Available for after-hours/on-call support

Nice To Haves

Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments
Bachelor’s degree in Computer Science or a closely related field
Experience supporting iOS and Android devices
Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning
Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management
PowerShell scripting and automation experience (basic to intermediate)
Experience providing end-user or client training on IT tools or security best practices
Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)
Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
Willing and able to travel approximately 15% for client site visits or projects

Responsibilities

Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
Manage endpoints using Microsoft Intune and Windows Autopilot
Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
Maintain tickets, documentation, and client communications using ITSM tools
Participate in IT projects such as installations, network setups, migrations, and cloud deployments
Provide occasional after-hours/on-call support as needed
Deliver client training on IT best practices and security awareness
Proactively identify and remediate technical issues to enhance client satisfaction