IT Support Engineer II

iSoftStone

11d • $25 - $56 • Onsite

About The Position

Our client is committed to enabling rapid global expansion by developing future-ready IT platforms, applications, and services. Their mission is to lead the strategy, architecture, roadmap, and execution of Overseas IT, ensuring alignment with business priorities and global standards. They strive to deliver exceptional value to internal and external stakeholders, to become a world-class global IT organization. We are seeking a passionate and experienced Enterprise IT Engineer II to lead innovative, technology-driven initiatives across IT Foundation Services. This role will be instrumental in managing complex programs that span Foundation Support, Infrastructure Build-out, Day 1 Onboarding, and ongoing Employee Engagement. IT is at the forefront — delivering impactful, high-quality experiences to both internal and external customers every day, as well as HR, Finance, and various business teams. This role will play a critical leadership role in the design, planning, implementation, and optimization of cohesive, streamlined IT blueprints. These blueprints will encompass the necessary solutions, platforms, applications, and processes to support business needs. This position is essential to enabling our client’s rapid employee and business growth across global markets, including the America’s, Europe and APAC.

Requirements

• Bachelor’s Degree in Computer Science, MS preferred.
• Minimum 4+ years of professional experience in IT Support & Operation Frameworks, including ITIL Frameworks, IT Service Lifecycle Management(Incident, Problem, Change, and Service Level Management, etc.), and IT Infrastructures, including Physical, Virtual, and Cloud-based Infrastructure.
• Excellent knowledge and expertise in Agile/Scrum project management methodologies, resource management, and change management practices.
• Demonstrated ability to thrive under pressure, delivering solutions to diverse and evolving needs.
• Fluent in written and spoken English.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• Highly self-motivated, energetic, and proactive, with a strong passion for ideas and technology, and an insatiable curiosity to stay ahead of industry trends.
• Decisive and results-driven, consistently maintaining a positive and optimistic attitude when faced with challenges.
• Proven track record of successfully delivering projects, demonstrating a deep understanding of customer needs, technology solutions, quality standards, time-to-market, and budget management.
• Strong communicator with excellent coordination, organizational, and interpersonal skills, adept at fostering team collaboration.
• Exceptional critical thinking, analytical, and problem-solving capabilities, with a knack for quickly identifying solutions to complex issues.
• Demonstrated success in working effectively with diverse, globally distributed teams, ensuring seamless collaboration and project success.

Responsibilities

• Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints.
• Guide and support associates in day-to-day operational processes, especially around shipping and logistics tools.
• Resolve workstation and software issues, including installation, upgrade, and maintenance of systems.
• Document troubleshooting procedures and provide knowledge materials for end-users.
• Participate in an on-call rotation, which may include occasional weekend shifts.
• Design, implement, and maintain secure, scalable IT infrastructure systems.
• Deploy and manage physical, virtual, and cloud server environments.
• Configure and troubleshoot LAN/WAN, VPNs, switches, routers, firewalls, and wireless access points.
• Collaborate with other IT teams to install and resolve infrastructure and system-related requirements.
• Manage Windows and Linux servers along with AWS, Azure, or Google Cloud environments.
• Perform patch management and system updates across environments.
• Use scripting languages (e.g., PowerShell, Python) to automate repetitive tasks and enhance efficiency.
• Develop, test, and maintain backup and disaster recovery procedures.
• Ensure adherence to corporate security policies and implement network protection protocols.
• Conduct regular system audits, vulnerability assessments, and monitor system health via tools (e.g., Zabbix, Nagios).

Benefits

• Part-Time Schedule Options: Option 1: Monday – 8 hours; Tuesday, Wednesday, and Thursday – 4 hours each; Option 2: Monday and Wednesday – 8 hours each; Thursday – 4 hours

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level