IT Support Desk Technician
About The Position
The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position’s primary focus is to ensure employees can work without interruption by quickly resolving technical issues. This individual is a dynamic, adaptable, open-minded problem solver with exceptional interpersonal, communication, and analytical skills. In turn, these skills will be used to increase ticket resolution time, user satisfaction, ticket prioritization and workload efficiency, and the system improvement process. This position will work closely with the Information Technology Manager and our corporate team to emphasize the company’s true business potential. This position is responsible for supporting Power Connector and occasionally our sister company, Amphenol NEXUS Technologies, in Stamford CT.
Requirements
- High school diploma or equivalent required
- 0-3 years of experience in IT support, help desk, or technical support role
- Experience with Windows and/or macOS environments
- Basic understanding of computer hardware, software, and networking concepts
- Knowledge of operating systems (Windows, macOS)
- Understanding of Microsoft 365/Office Suite and common business applications
- Familiarity with IT security best practices (password policies, phishing awareness)
- Basic networking concepts (DNS, DHCP, Wi-Fi connectivity)
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to prioritize and manage multiple support tickets
- Documentation and attention to detail
- Remote support tools usage
- Time management and ability to work under pressure
- Team collaboration and escalation judgement
Nice To Haves
- Associate degree in information technology, Customer Science, or related field preferred
Responsibilities
- Respond to IT support requests via phone, email, chat, or ticketing system
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and update computer systems and applications
- Assist with password resets, account access, and user onboarding/offboarding
- Escalate unresolved issues to support teams
- Maintain accurate documentation of issues, resolutions, and system changes
- Support printers, mobile devices, and peripheral equipment
- Monitor system alerts and perform basic system maintenance
- Ensure compliance with IT policies and security standards
- Provide user training and guidance when needed
- Ensure compliance with company policies, procedures, and information security standards
- Test new hardware, software, and system updates before deployment to end users
- Maintain confidentiality and security of sensitive company and employee information
- Continuously develop technical knowledge and stay current on emerging technologies and industry best practices
- Collaborate with vendors and third-party service providers to resolve technical issues and coordinate repairs
- Assist in maintaining IT asset inventory and tracking equipment lifecycle management
- Participate in IT projects, technology rollouts, and infrastructure improvements as assigned
- Support conference room technology, video conferencing systems, and collaborating tools
- Perform hardware setup, imaging, deployment, relocation, and replacement of workstations and peripherals
- Other responsibilities, initiatives and ad-hoc projects as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
