IT Support Coordinator

Metrc•Lakeland, FL

2d•Hybrid

About The Position

SUMMARY: IT Support Coordinator will be responsible for managing user support requests, network troubleshooting and changes, device repair, upgrade and provisioning, remote device management and patch management. An IT Support Coordinator must be ready to learn, excited to help others, and ready to use critical thinking to solve complex problems

Requirements

CompTIA A+, Network+, or equivalent experience
High School Diploma, GED
Basic computer troubleshooting using common IT tools
Experienced with Office 365 Apps and Services
Experience providing Customer Service

Responsibilities

Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Walk colleagues or clients through steps to help them resolve their technical problems.
Support the implementation of new solutions or applications.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Any other task or duty as assigned or required.