Information Technology (IT) Support Coordinator II - North Dallas, Tx

US Oncology, Inc.•Richardson, TX

65d•Onsite

About The Position

The US Oncology Network is looking for a IT Support Coordinator II to join our team. This position is based in our Dallas, Texas area and will support our Midtown locations. Regular travel to is required. The position schedule is M - F, 8:30am - 5:00pm; occasional Saturdays. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. Why work for us? Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers. What does the IT Support Coordinator position do? The IT Support Coordinator assists in computer systems operations including troubleshooting, maintenance, hardware ordering and shipping and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

Associates Degree in Information Technology, related field, or equivalent work experience required.
At least 2 year of experience working in a desktop support role is strongly preferred.
Prior computer networking experience preferred.
A+ certification and MCP in Microsoft Office strongly preferred.
Must have strong communication and customer service skills.

Responsibilities

Assists in answering calls from end users.
Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
Troubleshoots basic end user questions and problems.
Provides basic user support as needed.
Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
Assists Business Office in running reports and updating fee schedules and insurance profiles.