Information Technology (IT) Lead

Integral Federal • Monterey, CA

2d • $120,000 - $160,000 • Onsite

About The Position

The Information Technology Lead supports the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network Labor Contract to administer, maintain, secure, and accredit the DLIFLC Academic Network, which provides the IT environment for 100% of the DLIFLC teaching and instructing for all students, staff, faculty, and guests in a learning environment at the unclassified level.

Requirements

• BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience or substitute with 9+ years of related technical experience.
• Require anyone of the following IAT Level II (CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP) Certification and applicable CE/OS Certification.
• Windows or Apple Certified Technician.
• Must have Advanced knowledge of current Microsoft desktop and server operating systems, advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
• Must have Advanced knowledge of computer and server hardware, familiarity with network troubleshooting, Ivanti Management Suite (or equivalent IT Service Management (ITSM) Platforms), Microsoft SCCM, or Jamf Pro.
• Professional customer service skills, resourceful and able to take initiative in a dynamic environment.
• Ability to troubleshoot technical problems effectively and efficiently.

Responsibilities

• Provides the highest level of support to end users by handling service requests that have been escalated by lower tiers.
• Support will be provided onsite, remotely, over the phone, or via email.
• Develop solutions for complex network, desktop, and server problems.
• Analyze existing systems and make proactive recommendations for improvements.
• Develops, maintains, and implements all systems, applications, and networking configurations.
• Manage: Desktop/notebook/tablet device set-up Installation and configuration of organization-specific applications Respond to and resolve service desk incidents Attend IT-related meetings
• Device support: This includes installing, troubleshooting, maintaining, and repairing computers, printers, and other peripheral devices.
• Remediate information assurance vulnerabilities

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees