IT Support - Call Coordinator

Edge Communications • Plano, TX

9d • Onsite

About The Position

Serve as the initial point of contact in the Support Center for customers requiring technical assistance.

Requirements

• Strong customer service skills, including clear written and verbal communication and the ability to build effective working relationships.
• Ability and willingness to provide prompt, courteous, and thorough responses to users’ questions or issues.
• Ability to quickly become familiar with customer IT systems requiring support.
• Flexibility to work holidays, extended hours on a case-by-case basis, and other shifts as required.
• Ability to accommodate occasional shift changes based on coverage requirements and special events.

Responsibilities

• Efficiently respond to a high volume of phone and email support requests in a timely manner.
• Create accurate trouble tickets in the support system and route issues to the appropriate support resources.
• Provide limited technical troubleshooting when applicable.
• Identify priority issues that require escalation.
• Participate in ongoing Edge-provided skills and technical training to enhance capabilities and future opportunities.

Benefits

• a competitive salary
• medical, dental, and vision coverage
• 401(k)-retirement plan
• paid time off (PTO)
• short-term/long-term disability
• life insurance
• opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed