IT Support Associate

Delta Star • San Carlos, CA

17h

About The Position

Delta Star Inc. is seeking a customer-focused IT Support Associate to provide first-line technical assistance and ensure smooth IT operations across the organization. If you’re passionate about technology, problem-solving, and building a strong foundation in IT support, we want to hear from you!
As an IT Support Associate, you’ll troubleshoot hardware, software, and network issues, assist with installations and updates, and provide remote and onsite support to end-users. You’ll document solutions, maintain IT inventory, and contribute to projects such as system upgrades and deployments.
Your day will involve responding to support tickets, resolving technical issues, and assisting with account setups and permissions. You’ll monitor system alerts, perform updates, and create knowledge base articles to help users. Whether you’re troubleshooting connectivity problems or supporting IT projects, your work will keep Delta Star running efficiently.

Requirements

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field preferred.
• Must live or be willing to relocate within a safe, reasonable commute to the assigned location.
• Must be authorized to work in the United States for any employer for U.S.-based positions.
• Basic understanding of computer systems, networks, and software applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively within a team.
• Eagerness to learn and adapt to new technologies.
• Customer service orientation and patience when assisting non-technical users.

Nice To Haves

• Certifications such as CompTIA A+ or Microsoft Certified: Fundamentals preferred.
• Familiarity with Windows operating systems and Microsoft Office Suite.
• Experience with ticketing systems (e.g., ServiceDesk+, Jira ITSM) is a plus.
• Basic knowledge of Active Directory, Office 365, and remote support tools preferred.

Responsibilities

• Deliver technical support through ticketing systems, phone, chat, and email.
• Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
• Escalate complex issues to higher-level support when necessary.
• Provide both remote and onsite assistance to end-users.
• Install, configure, and maintain computer systems and applications.
• Perform system updates, patches, and antivirus scans to maintain security.
• Document technical procedures, solutions, and user guides.
• Participate in IT projects such as upgrades, migrations, and deployments.
• Respond promptly to user inquiries and resolve issues effectively.
• Assist with user account setup, password resets, and access permissions.
• Maintain accurate records of support requests, resolutions, and IT inventory.
• Create and update knowledge base articles for common issues.
• Monitor and respond to system alerts and notifications.
• Support basic network troubleshooting (e.g., connectivity issues, printer sharing).
• Ensure compliance with company IT policies and procedures.

Benefits

• We offer a comprehensive benefits package to support you and your family, including medical, dental, vision, life, and disability insurance.
• We also provide a 401(k) plan with matching contributions, an Employee Stock Ownership Plan (ESOP), and a corporate bonus plan.
• You'll enjoy paid time off, sick pay, floating holidays, and access to flexible spending accounts and consumer benefits.
• Additionally, we provide a benefit bank, and education assistance to help you grow in your career.
• At Delta Star, we're committed to helping you thrive both personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree