IT Support Associate

Full Swing Golf Inc • Carlsbad, CA

3h

About The Position

Full Swing is the leader in sports technology, revolutionizing the way athletes and enthusiasts train, play, and experience the game. Trusted by the world’s best golfers including Tiger Woods, Jon Rahm, and Jordan Spieth, Full Swing delivers industry-leading golf simulators and launch monitors used both at home and on the PGA Tour. We blend cutting-edge hardware and software to bring golf to life like never before.

We’re hiring an IT Support Associate—an entry-level, hands-on role for someone early in their IT career who wants real exposure, real responsibility, and real growth (not just password resets all day).
You’ll be the go-to problem solver for employees across the company—troubleshooting in real time, learning fast, and making tech actually work for people. This role is perfect for someone who understands that great IT support isn’t just technical skills—it’s responsiveness, communication, and follow-through.

If you’re hungry to learn, not afraid to ask questions, and want to build a solid IT foundation in a growing organization—this is your moment.

Requirements

• Associate’s degree or technical certification in IT or related field
• 0–2 years of experience in IT support, help desk, or a related technical role
• Basic understanding of computer hardware, operating systems, and common business software
• Experience with Microsoft Office Suite
• Familiarity with Windows and macOS environments
• Strong customer service mindset with clear communication skills
• Ability to prioritize tasks and manage multiple requests at once
• Willingness to learn, take feedback, and grow within the IT function
• Experience with ticketing systems (Jira, Zendesk, AutoTask, etc.)
• Exposure to networking basics (Wi-Fi, VPNs, IP concepts)
• Familiarity with endpoint management or MDM tools
• Previous experience supporting employees in a corporate or manufacturing environment

Nice To Haves

• TIL Certification or relevant IT Service Management (ITSM) training.
• Experience with Datto Auto Desk.

Responsibilities

• Desktop Support - Serve as the first point of contact for employees experiencing computer-related issues. Diagnose and resolve hardware and application troubleshooting
• Provide first-level technical support for desktops, laptops, printers, mobile devices, and basic network issues
• Troubleshoot hardware, software, and connectivity issues (Windows/macOS environments)
• Set up, configure, and deploy new employee equipment (laptops, monitors, peripherals, user accounts)
• Assist with onboarding and offboarding IT tasks (account creation, access removal, equipment recovery)
• Manage Active Directory users and groups
• Manage Microsoft 365 ecosystem including Exchange Online, Teams, SharePoint, and OneDrive.
• Support common business applications (Zoom, Atlassian ecosystem, Smartsheet, TeamViewer, Dropbox, etc.)
• Respond to IT tickets and walk-up requests in a timely, customer-focused manner
• Escalate more complex issues to senior IT staff with clear documentation
• Maintain accurate inventory of IT equipment and basic system documentation
• Assist with routine IT maintenance, updates, and security best practices
• Provide basic support for AV equipment and conference room technology
• Perform other duties as assigned

Benefits

• Comprehensive Benefits Package – Medical, dental, and vision coverage, plus more
• 401(k) with Company Match – Up to 4% contribution match
• Paid Time Off – Generous PTO and paid holidays
• Supportive Work Environment – A relaxed, non-corporate atmosphere
• Team Culture – Engaging team bonding events and activities
• Onsite Wellness – Access to a personal trainer, yoga classes and gym facilities for a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree