IT Support Associate (CONTRACT)
About The Position
We are seeking a detail-oriented and proactive IT Support Associate to provide technical support for users in a life sciences environment. In this role, you will serve as a key IT resource—resolving escalated issues, supporting lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems. This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.
Requirements
- Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical companies providing end user support, with ideally 1+ year support laboratory systems
- Working knowledge of lab systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
- Proficiency in Windows, macOS, networking, and endpoint management
- Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
- Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, NinjaOne, Intune, Endpoint Privileged Management) and ticketing platforms (e.g. Freshservice)
- Excellent problem-solving skills, attention to detail, and customer service orientation
- Ability to work independently and collaborate cross-functionally in a fast-paced environment
- Desire to work in an innovative and collaborative environment
Responsibilities
- Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
- Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
- Assist with onboarding/offboarding, access management, and software installation
- Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance
- Document troubleshooting steps, resolutions, and system configurations
- Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
- Support connectivity between lab instruments, networks, and data storage solutions
- Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
- Ensure system uptime, stability, and performance for scientific workflows
- Follow IT SOPs, change management, and validation procedures for lab systems
- Ensure scientific data is properly backed up, stored, and retrievable
- Enforce security policies for lab systems, including patching, access controls, and audit trails.
- Work closely with onsite, remote, and other IT onsite personnel to understand requirements and deliver tailored solutions
- Partner with vendors for instrument/software upgrades, repairs, and integration projects
- Stay current with emerging technologies in laboratory informatics and IT infrastructure
- Drive automation and process improvements to enhance productivity and reduce manual effort
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
