IT Support Associate

SCEYE INC • Moriarty, NM

4d • Onsite

About The Position

Sceye is seeking a motivated and customer-focused IT Support Associate to join our growing team. This role is ideal for someone early in their IT career who enjoys solving technical issues, helping people, and learning new technologies. The IT Support Associate will provide first-line technical support to employees while assisting with user account management, hardware maintenance, software installations, and general IT operations. This position offers an excellent opportunity to grow your technical skills while supporting a cutting-edge aerospace company developing high-altitude platform systems.

Requirements

• Associate degree in Information Technology, Computer Science, or related field or equivalent technical experience.
• 3-5 years of IT support or Help Desk experience
• Basic understanding of: Windows 10/11, Microsoft 365, Active Directory, Computer hardware, Networking fundamentals
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license.

Nice To Haves

• CompTIA A+, Network+, or similar certification.
• Experience with: Microsoft Intune, Azure Active Directory (Entra ID), Microsoft Endpoint Manager, Ticketing systems, Mobile device management (MDM)

Responsibilities

• Partner with IT Manager for employee IT support requests.
• Troubleshoot hardware, software, printer, and network connectivity issues.
• Install, configure, and maintain laptops and desktop computers.
• Set up new employee workstations, including hardware, software, and peripherals.
• Assist with onboarding and offboarding by creating and disabling user accounts and preparing equipment.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with password resets, multi-factor authentication (MFA), and user account administration.
• Maintain IT inventory, including computers, monitors, phones, and accessories.
• Install software updates and perform routine system maintenance.
• Assist with conference room technology and audio/video equipment.
• Document technical issues, resolutions, and IT procedures.
• Escalate complex issues to IT Manager.
• Help maintain cybersecurity best practices and assist users with security awareness.
• Support occasional after-hours or weekend activities during company events or maintenance windows.

Benefits

• Chef-Prepared Lunches
• Snacks & Refreshments
• Wellness Perks (gym, pickleball court, outdoor dog kennel)
• Dog-Friendly Environment
• Comprehensive Health Coverage (Medical, dental, vision, and disability insurance, with over 82% of premiums covered)
• 401(k) with Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree