IT Support Associate
About The Position
The IT Support Associate is responsible for delivering high-quality onsite and remote technical support to employees across Crescent Energy's corporate and field locations. This role provides front-line and intermediate end user support for devices, productivity tools, business applications, and workplace technology, helping ensure employees can work effectively and securely in office and field environments. The IT Support Associate is expected to resolve a broad range of technical issues spanning traditional Level 1 and Level 2 support responsibilities. This individual must combine strong customer service skills with sound technical troubleshooting ability and a solid understanding of Microsoft desktop and cloud technologies. Experience supporting users in oil and gas environments is preferred, but not required. This position requires onsite presence five days per week within the assigned support area and participation in an on-call rotation for after-hours support.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field required.
- 3-5 years of experience in IT end user support, desktop support, service desk, or a similar technical support role.
- Experience supporting Windows-based environments and enterprise productivity tools required.
- Solid understanding of Microsoft desktop and cloud technologies, including Windows and Microsoft 365.
- Working knowledge of endpoint troubleshooting, software installation, hardware support, user account support, and standard device provisioning activities.
- Strong customer service orientation and ability to communicate effectively with technical and non-technical users.
- Ability to manage multiple priorities, follow through on open issues, and deliver timely resolution.
- Demonstrated professionalism, reliability, and a team-oriented approach to support delivery.
Nice To Haves
- Experience supporting users in a multi-site environment preferred.
- Oil and gas industry experience preferred, but not required.
Responsibilities
- Provide onsite and remote technical support for employees across corporate offices and field locations.
- Respond to and resolve incidents and service requests involving laptops, desktops, monitors, docking stations, printers, mobile devices, peripherals, and other workplace technology.
- Support end users with Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, OneDrive, and Office applications.
- Troubleshoot and resolve common software, hardware, connectivity, and access-related issues in accordance with established support procedures.
- Provide support for business applications, including oil and gas-specific software, escalating issues appropriately when additional expertise or vendor engagement is required.
- Deliver professional, responsive, and customer-focused support through in-person, phone, and remote channels.
- Prepare, configure, deploy, replace, and recover end user devices and related hardware in accordance with IT standards.
- Perform workstation setups, monitor installations, office moves, peripheral replacements, and related support tasks for assigned locations.
- Assist with basic asset inventory activities, equipment handling, and device lifecycle processes.
- Accurately document incidents, service requests, resolutions, and device assignments in approved ticketing and asset management systems.
- Follow established support processes, knowledge documentation, and security standards to ensure consistent service delivery.
- Escalate unresolved or higher-complexity issues in a timely manner while maintaining ownership through resolution.
- Partner with Desktop Engineering and other IT teams to support issue resolution and improve the overall end user experience.
- Identify recurring issues and contribute to process improvements, support documentation, and service consistency across locations.
- Participate in the after-hours on-call rotation to support urgent business needs outside normal working hours.
- Create and maintain knowledge articles, support documentation, and standard operating procedures to improve team effectiveness and user experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
