IT Support Associate III
3MD Inc.•Redmond, WA
•$47 - $52•Onsite
About The Position
Serves as the senior technical resource within the IT Support function, responsible for designing, implementing, and maintaining complex network, server, and virtualization environments that support avionics test systems and broader business operations. This role leads infrastructure and security initiatives end-to-end, acts as the top escalation point for advanced technical issues, and mentors Level 1 and Level 2 IT Support staff, while preparing high-potential employees for advancement within the IT career path.
Requirements
- Proven ability to administer, troubleshoot, and resolve hardware, software, and network issues
- Proven experience with Windows Server, Active Directory, macOS, and Linux system administration
- Server, desktop, and laptop hardware
- Diagnose and troubleshoot networks and computing environments
- Operating system, firmware installation and configuration
- Imaging and patching systems
- Ticketing systems (e.g., ServiceNow, Jira)
- Remote support tools
- Mobile device management
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Analytical thinking and problem-solving
- Provide technical support for computer network issues
Responsibilities
- Lead the design, deployment, and lifecycle management of enterprise network, server, and virtualization infrastructure (physical and virtual), building on the install/configure/maintain foundation of Levels 1 and 2
- Serve as the Tier 3 escalation point for complex hardware, software, network, and security issues that Level 1 and Level 2 staff are unable to resolve
- Own security hardening standards, patch management strategy, and continuous system monitoring to safeguard availability, integrity, and compliance (including awareness of NIST 800-171/ITAR considerations relevant to aerospace and defense environments)
- Lead cross-functional IT infrastructure projects supporting avionics test systems and engineering initiatives, from requirements gathering through implementation, testing, and documentation
- Develop, standardize, and continuously improve SOPs, disaster recovery, and business continuity procedures for critical systems
- Evaluate, recommend, and manage vendor relationships and technology procurement, including cost/benefit analysis for hardware and software investments
- Mentor and provide technical guidance and structured training to Level 1 and Level 2 IT Support Associates, supporting their growth toward Level 2 and Level 3 readiness
- Design and govern onboarding/offboarding workflows, user account provisioning, and access-control standards across the organization
- Drive automation of routine administrative tasks (provisioning, monitoring, patching) using scripting tools such as PowerShell, Python, or Bash
- Partner with engineering and business leadership to translate infrastructure needs into scalable IT solutions
- Participate in an on-call rotation and lead root-cause analysis and after-action reviews for critical incidents
- Maintain accurate, audit-ready documentation of system configurations, network diagrams, and support activities
- Support IT budget planning and asset lifecycle management
Benefits
- medical, dental, and vision insurance
- a 401(k) plan and company contribution
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
- up to 6 scheduled paid holidays
- up to 112 hours of PTO based on years of service
- up to 8 hours of paid volunteer time
- Additional paid sick leave is also provided if required by state or local law.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
