IT Support and Training Specialist

Service Electric Company•Union City, GA

1d•Onsite

About The Position

The IT Support & Training Specialist provides day-to-day technical support across our core systems and devices, while also serving as a hands-on trainer, helping employees build confidence with their technology, from everyday devices to the AI tools we're rolling out across the company.

Requirements

A high school diploma or equivalent.
1 to 3 years experience in an IT support or helpdesk role.
Working knowledge of Microsoft Active Directory and Microsoft 365 (Outlook, SharePoint).
Experience troubleshooting Windows desktop/laptop hardware and software issues.
Experience supporting mobile devices (iOS) in a business environment.
Comfortable presenting to and training groups of employees, in person and virtually.
Capable of handling multiple projects concurrently with good time management.
Detail-oriented, with strong ticket and task-tracking habits.
Strong ability to identify and solve issues.
Excellent analytical and problem-solving skills.
Strong communication skills, with the ability to explain technical concepts to non-technical staff.
Strong customer service skills and willingness to learn/teach.
Self-motivated.
Ability to maintain confidentiality.
Ability conducts self in an appropriate manner as a representative of SEC, working effectively in a diverse work environment.

Nice To Haves

Experience with construction or field-services ERP systems (e.g., Viewpoint Spectrum).
Familiarity with SSO/identity protocols (SAML, OIDC).
Experience with mobile forms platforms (e.g., GoCanvas, MS Forms, Origami).
Exposure to VoIP/UCaaS phone systems (e.g., Teams Phones).
Familiarity with AI chatbot tools (Claude, ChatGPT, Gemini, etc.) and general AI literacy.
Experience developing training content or leading onboarding sessions.
Basic understanding of networking/SD-WAN troubleshooting.

Responsibilities

Respond to, and triage, incoming IT support requests, resolving issues directly or escalating to the right team member.
Manage the user account lifecycle in Active Directory — provisioning, changes, and deprovisioning for new hires, transfers, and terminations.
Administer Microsoft 365 services, including Outlook, SharePoint, and shared/network drive permissions.
Provision, configure, and troubleshoot company mobile devices; coordinate with wireless carriers and vendors on service requests.
Provide hardware and software troubleshooting support for laptops and desktops.
Coordinate with HR and field offices on new-hire IT setup and employee status changes.
Support basic network connectivity troubleshooting, escalating more complex issues to network engineering.
Help manage access and provisioning for enterprise AI tools as adoption grows.
Partner with the IT Manager to identify recurring support issues and recommend process or training improvements.
Lead hands-on device training for new hires and existing employees (laptops, mobile devices, core business systems).
Deliver basic AI literacy training — teaching employees how to use company-approved AI tools safely and effectively.
Create and maintain simple how-to guides and quick-reference materials (e.g., in SharePoint).
Travel periodically to other company locations to run in-person training sessions.
Other duties as assigned.