IT Support and Salesforce Administrator

Cardiff

4d•Remote

About The Position

This role manages the intersection of system reliability and hardware logistics, ensuring every new employee has a configured machine ready on their first day and that security is maintained by retiring access immediately upon departure. The company is focused on AI integration, building automation agents against an AWS environment and the Cardiff API, rather than relying on Salesforce-native automation or managed packages. Application logic is being moved to AWS for better testing and versioning, with the goal of keeping the Salesforce org healthy while reducing its scope. The expectation is that the individual in this role will use AI tools to automate their own tasks, including data cleanup, deployment checks, documentation, request triage, and reporting. The role requires ownership of Salesforce as a system of record and responsibility for new hire IT support, including equipment and account lifecycle management. The position involves business systems administration and internal IT support, with a focus on configuration, integration, and operations, ensuring essential IT functions are consistently met. Collaboration will be with Sales, RevOps, Underwriting, Marketing, and People teams to maintain Salesforce reliability and documentation, as well as manage equipment and accounts for all employees.

Requirements

3+ years administering Salesforce, preferably in fintech, lending, or another high-growth environment
Strong with Flow, validation rules, complex formula fields, and object-level configuration
Experience with complex orgs integrated with APIs, third-party applications, and automation tools
Salesforce Certified Administrator
Deployment discipline: sandboxes, version control, and CI/CD
A working understanding of how data moves between Salesforce and surrounding systems
Evidence of using AI tooling to enhance work efficiency (e.g., agents or coding assistants for Apex, SOQL, scripts, data cleanup, request triage, documentation) with a specific recent example
Proficiency in scripting outside the platform: Python or JavaScript, REST APIs, and ability to interpret JSON payloads

Nice To Haves

Apex, SOQL, and LWC
Salesforce Data Cloud, Snowflake, or another data warehouse
Experience decomposing a Salesforce org: moving functionality to services and retiring in-platform versions
Experience with Fundingo or another lending or MCA platform
Advanced Administrator or Platform App Builder certification

Responsibilities

New hire IT setup: Ordering and provisioning computers and equipment ahead of start dates.
Offboarding logistics: Overseeing equipment returns and deactivating accounts when an employee is terminated.
Managing the request queue: Scoping, tracking, and closing out work from Sales, RevOps, Underwriting, and Marketing.
Configuration: Building Flows, validation rules, formula fields, page layouts, permissions, and object-level design with clear documentation.
Ensuring data integrity: Field governance, deduplication, and creating trustworthy reports.
Managing deployments: Utilizing sandboxes, version control, and CI/CD for releases.
Handling integrations: Managing connections between Salesforce and other systems like the Cardiff API, Snowflake, Twilio, agent platforms, and lender APIs.
Creating documentation: Detailing what is built, the reasoning behind it, and its dependencies.
Supporting the migration path: Assisting in moving logic from Salesforce to AWS and retiring replaced components.