IT Support Analyst
About The Position
River Valley Holdings is expanding, and we’re looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse. If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You’ll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement. This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT.
Requirements
- Experience providing IT support for end-users in a business environment
- Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration
- Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently
- Excellent communication skills and ability to explain technical concepts to nontechnical users
- Positive attitude, resourcefulness, professionalism, and customer-focused mindset
- Ability to stand, move equipment, and occasionally lift up to 50 lbs
- Valid driver’s license with ability to travel between Syracuse sites
Responsibilities
- Supporting End-Users
- Provide first-level support and troubleshoot devices, software, and access issues
- Configure workstations, software deployments, user accounts, and access permissions
- Train and assist users at all experience levels with patience and clarity
- Managing Desktop & System Administration
- Install, configure, and update desktop applications, operating systems, and Microsoft tools
- Manage Windows updates, Exchange administration, file shares, and access controls
- Assist with documentation, ticketing systems, and ongoing improvement of support processes
- Contributing to Network & Server Reliability
- Support both physical and virtual server environments including maintenance and backup processes
- Assist with Active Directory administration and Group Policy changes
- Troubleshoot wired and wireless network issues and support access point management
- Strengthening Cybersecurity & Compliance
- Support and reinforce security standards, updates, and systems hardening
- Create and maintain clear technical documentation and troubleshooting workflows
- Participate in on-call support rotation as needed
Benefits
- Full health, dental, and life insurance
- Short- & long-term disability coverage
- Vacation and personal paid time off
- 401(k) with company match
- Employee Purchase Program
- Employee Assistance Program
- Opportunities for career growth across a multi-site organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
