Analyst, IT Support

Hydro in North America•Gainesville, FL

About The Position

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. What we offer you Hydro employees can enjoy several benefits including: Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts Retirement Savings Education Assistance Bonus Plan Eligibility Parental Leave What you will be doing The Analyst, IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro’s locations. This role ensures adherence to Hydro’s Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.

Requirements

Bachelor’s Degree in IT-related field, Computer Science, Engineering, or the equivalent of 10 years of work experience.
Minimum of 7 years of experience in IT Technical Support.
Minimum of 7 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications.
Minimum of 7 years working with LAN infrastructure.
Minimum of 7 years of experience with printers used in manufacturing environments and Wi-Fi technologies.

Nice To Haves

Experience in a manufacturing environment is preferred.
Additional knowledge of IT infrastructure and business applications preferred.
Excellent communication skills.
Strong organizational and time-management skills.

Responsibilities

maintaining the health and smooth operation of the computer systems infrastructure
ensuring adherence to Hydro’s Global IT Architecture Standards and Operational Processes