IT Support Analyst

Bulter Snow•Baton Rouge, LA

36d

About The Position

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us!

Requirements

Minimum of 2-3 years of experience in IT support
Strong problem solving and analytical skills, organizational skills, and attention to detail
Ability to work under short deadlines and demanding environments
Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues
Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences
Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
Able to organize and prioritize personal workload in a fast-paced work environment
Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)
Excellent oral and written communication skills.

Responsibilities

Diagnose and resolve issues associated with Firm software applications and operating systems
Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
Work with other IT teams to track recurring technology issues to resolution
Effectively utilize vendor support as needed
Identify and recommend production customizations and enhancements
Assist with implementation of new technology deployments or upgrades
Special projects as assigned by either the IT Support Manager or Chief Information Officer
Participate in after-hours on-call rotation for Helpdesk emergency tickets
Configuring integrated conference room technology, including equipment installation and troubleshooting