Asc IT Support Analyst Hourly

Radiology Partners

1d • $25 - $29 • Remote

About The Position

WHO WE ARE AND WHAT WE DO: Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Position Summary: Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems. Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals. Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed. Support operations during planned and unplanned downtime, following established downtime procedures. Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
• Strong critical thinking, problem-solving, and customer service skills.

Responsibilities

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

What This Job Offers

• Career Level: Mid Level