IT Support Analyst
About The Position
Sequel Insurance Agencies is seeking a skilled and service-driven IT Support Analyst to deliver exceptional end-user support across our organization. This role is ideal for someone who enjoys solving problems, helping people, and being a trusted technology partner in a fast-paced, growing environment. You will serve as a frontline IT resource, supporting employees with day-to-day technical needs, business applications, and devices—while ensuring a positive, reliable technology experience. The right candidate is approachable, organized, resourceful, and thrives in a collaborative, people-first culture. Location Requirement: To best support our teams, candidates must be located within the Mountain Standard Time (MST) zone.
Requirements
- Microsoft 365 & Office applications (Outlook, Word, Excel, Teams)
- Working knowledge of Windows operating systems
- Basic understanding of networking concepts (LAN/WAN)
- Experience with ticketing systems and remote support tools
- Strong customer service mindset and interpersonal skills
- Clear written and verbal communication
- Strong analytical and problem-solving abilities
- Ability to manage multiple priorities in a dynamic environment
- Bachelor’s degree or equivalent combination of education and relevant work experience
- 2–5 years of experience in end-user support, help desk, or IT support roles
- Proven ability to troubleshoot a wide range of technical issues independently
Responsibilities
- Serve as a primary point of contact for IT support requests
- Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues
- Log, track, prioritize, and document incidents and service requests using ticketing systems
- Communicate clearly with users and escalate issues when appropriate
- Support employee onboarding and offboarding, including account setup and equipment deployment
- Assist with system updates, hardware refreshes, and IT projects
- Maintain accurate IT documentation and asset records
- Follow IT security policies and best practices to protect sensitive company information
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with employer match
- Generous paid time off and paid holidays
- Disability and life insurance
- Employee Assistance Program (EAP)
- Wellness and fitness discount programs
- A work-life balance that is truly respected
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
