IT Support Analyst

Wall Residences Inc • Madison Heights, VA

3h

About The Position

We are looking for a full-time, experienced IT Support Analyst to join our tech-savvy team based in Madison Heights, VA.

This role will play a key part in supporting and optimizing Wall Residences’ Electronic Health Record (EHR) system, with a focus on:

Documentation workflows
Billing & Reporting processes
Data accuracy and compliance

You'll support system configuration, upgrades, provider support, and help improve overall efficiency and reliability of our EHR and related infrastructure.

Requirements

• Enthusiastic about IT with a passion for helping others and solving problems
• Familiarity with EHR systems and Billing workflows
• Basic understanding or interest in AI tools and automation (e.g., Microsoft Copilot, ChatGPT)
• Strong communication skills and ability to work across teams and with vendors
• Ability to manage multiple priorities independently and maintain confidentiality
• Willingness to travel locally across Virginia for onsite support
• Associate’s Degree required (any field)
• 2–4 years of IT support experience
• Must have reliable transportation

Nice To Haves

• Experience supporting EHR systems
• Understanding of HIPAA and healthcare data privacy standards
• Familiarity with DBHDS, DMAS, and Human Rights guidelines
• Experience with standard operating procedures (SOPs) in IT
• Background in community intellectual disability services or person-centered support
• Knowledge of how AI tools can support documentation, data review, and automation

Responsibilities

• Provide day-to-day support for the EHR platform (e.g., Credible)
• Troubleshoot system and billing issues and support data imports and reconciliations
• Collaborate with IT, billing, and operations teams on workflow improvements
• Assist with EHR configuration, upgrades, and training
• Provide hardware/software support and manage IT assets
• Support data entry, documentation tools, and automation efforts
• Participate in special IT projects as needed

Benefits

• Wall Residences is a 100% employee-owned company that offers a positive work environment and a competitive benefits package that is designed to promote health and financial security for you and your family.
• This package includes a company-sponsored health and dental plan, a Health Savings Account (HSA), group and voluntary life insurance, a vision plan, company-paid short- and long-term disability coverage, a 401(k) plan, Employee Stock Ownership Plan (ESOP), an Employee Assistance Program (EAP), education assistance and wireless discounts with Verizon.
• Employees are also provided with generous time off and holiday schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree