IT Support Analyst - RRN00015896/5887041

Accenture

1d • $21 - $43 • Onsite

About The Position

The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support. We have been contracted by Avanade to provide that support for their employees. Which includes providing the daily in person and remote support to Avanade employees in the Midwest region. The Work: Log and resolve service requests using ServiceNow Provide technical support to users both in person and remotely Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems Experience with inventory management and asset tracking Windows image deployment using Microsoft Autopilot MacOS & basic Intune familiarity with ability to reimage & deploy Clean and sanitize laptops and chargers to maintain hygiene standards Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area Provide support for Microsoft Teams meetings in conference and meeting rooms This role is 100% in office, based in Chicago, IL.

Requirements

• Minimum of 1+ years experience in desktop support or IT help desk roles
• Proficiency in Office 365 and Windows operating systems
• Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service
• Capable of working independently and collaboratively, with adaptability to new technologies and processes
• Familiarity with imaging and workstation setup procedures
• Ability to lift and transport IT equipment up to 30 lbs as needed
• High School Diploma or GED

Responsibilities

• Log and resolve service requests using ServiceNow
• Provide technical support to users both in person and remotely
• Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
• Experience with inventory management and asset tracking
• Windows image deployment using Microsoft Autopilot
• MacOS & basic Intune familiarity with ability to reimage & deploy
• Clean and sanitize laptops and chargers to maintain hygiene standards
• Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
• Provide support for Microsoft Teams meetings in conference and meeting rooms

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED