IT Support Analyst

Wilton Re•Norwalk, CT

44d•$65,000 - $75,000•Onsite

About The Position

This position is multi-faceted in its scope with the primary focus on supporting end users across Wilton Re in their various computing needs, whether in office or remote. This includes mobile phones, laptops and application support. In addition, this role will support collaboration platforms both technically and from a user perspective including audio, video conferencing, LAN room technology, etc. Therefore, being on site in the Norwalk office 5 days a week is required. It is also expected this position would support initiatives such as Intune set up and administration, SharePoint Online technical support, and administrative support, among others. This role also contributes to a variety of projects pertaining to information security tools as it pertains to end users; and day to day security operations tasks pertaining to vulnerability management and end point management.

Requirements

Minimum 3 years of direct work experience in an IT Support role.
Strong customer focus and ability to manage client expectations
Ability to communicate needs and schedules to IT and clients
Ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding
Strong teamwork and interpersonal skills at all management levels
Ability to operate under a dual reporting relationship (IT, customers)
Understanding of prioritization and analysis of requests as they come in to coordinate work to be completed in a timely manner
Ability to take on multiple tasks at the same time and prioritize tasks quickly. Ensure follow through/task completion
Experience with SharePoint
Experience with Intune
Availability for evening and weekend work as needed

Nice To Haves

Degree in computer science or business administration desired.

Responsibilities

Able to react to change productively and handle other essential tasks as assigned.
Able to work with third party partners to effectively perform job function.
Support end-user computing needs in all Wilton Res offices including laptop and mobile phone support.
Handle end user access requests related to onboarding, offboarding, and modifications to access, and update user forms as necessary to reflect current user access.
Able to interact with and support all members of the Executive team and Board members, when on site.
Able to work in an Agile manner and collaborate with other team members within and across platforms.
Meet with systems owners and end-users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Collaborate with multiple departments as well as developers in IT to troubleshoot Production issues quickly and effectively in order to minimize disruption in day-to-day business processes.
Develop, standardize and maintain new or improved processes based on findings and analysis, including updating internal knowledge-based documents. Maintain CMDB with IT assets and support internal ticketing system/workflows.
Publish relevant companywide bulletins as needed.
Validate daily, monthly, and quarterly backups are completed or remediated in a timely manner.
Understand relevant IT changes and match them to their original tickets.

Benefits

Competitive vacation and sick time, including company-paid holidays, floating holidays and early closing days
401(k) plan with employer contribution - US Employees Only
Profit Sharing Program
Competitive parental leave
Health, vision, dental, and life insurance, including access to health and wellness programs
Actuarial Development Program (ADP) for Actuarial employees taking exams
Employee Assistance Program (EAP)
Current hybrid working environment
Employee Engagement Events and various committees on site to join

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