IT Support Analyst

Quanta Infrastructure Solutions Group, LLC•Birmingham, AL

10d•Onsite

About The Position

This entry-mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset.

Requirements

1-3 years of IT support experience, including at least 1 year in a corporate Information Systems environment.
Hands-on experience working with HP, Dell, or Lenovo hardware.
Experience in customer-facing support or service roles.
Proven ability to contribute to IT knowledge bases and technical documentation.

Nice To Haves

Associate degree in Computer Science, Information Technology, or a related field, preferred.
Preferred: CompTIA A+, ITIL Foundations
Preferred: MCITP, MCDST, HDI Desktop Support Technician

Responsibilities

Deliver high-quality support with strong customer service and communication.
Act as a liaison between end users and technical teams.
Advocate for business needs within the IT organization.
Provide first-line support for IT hardware, software, and enterprise applications.
Troubleshoot and resolve desktop, software, and hardware issues across corporate and rugged devices.
Perform break/fix support including reimaging, installations/removals, and hardware swaps.
Troubleshoot VPN connectivity (Cisco AnyConnect), mobile devices, and mobile broadband (5G).
Escalate complex issues appropriately.
Deliver excellent in-person, phone, and video support—including executive-level and occasional after-hours support.
Image and configure Dell, Lenovo, or HP laptops using SCCM or Intune.
Install and configure end-user software.
Maintain and update technical documentation and knowledge base articles.
Manage onboarding/offboarding processes, hardware inventory, asset tracking, and lifecycle refreshes.
Maintain accurate records of hardware assignments, locations, and status.
Support asset reconciliation and inventory audits.