IT Support Analyst

Iterable

6d•$55 - $75

About The Position

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. How you will make a difference: You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies. You will provide technical support and guidance to Iterators. You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences. You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need. You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues. You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.

Requirements

Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
Experience working with People Operation teams supporting platform, process and operations enablement.
Familiarity with Identity and Access Management (IAM) concepts.
Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

Nice To Haves

Familiarity with Linksquares, Navan and Coupa
Experience with AI implementation in enterprise applications
Familiarity with vendor management, including renewals and vendor onboarding
Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
Experience managing SaaS systems and optimizing license utilization

Responsibilities

help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies.
provide technical support and guidance to Iterators.
contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.
manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues.
document and maintain IT processes and procedures, ensuring they remain up to date and accurate.