IT Support Analyst (Contract)

Beauty Industry Group•Salt Lake City, UT

9h•$25•Onsite

About The Position

The IT Support Specialist is responsible for assisting with many processes throughout the IT department, including, but not limited to: hardware support for computers, laptops, printers, and mobile phones, and general software support for common applications and licenses used throughout the company, including NetSuite, Microsoft Office, and others. This is a part-time, temporary/contract role with 20-24 hours per week onsite at our Salt Lake City office This is a 3 month contract with ability to convert to a full-time team member based on performance, attitude and company growth $25.00 per hour

Requirements

Minimum 2 years of experience in a Help Desk or IT Support environment, supporting a broad range of end-user technical issues.
Strong customer service orientation, with the ability to de-escalate situations and provide calm, professional support in high-pressure or time-sensitive environments.
Demonstrated ability to troubleshoot and resolve technical issues across both Mac and Windows environments.
Solid problem-solving and troubleshooting skills, with the ability to diagnose issues and implement effective solutions.
Working knowledge of basic networking concepts, including the ability to troubleshoot wireless connectivity issues.
Excellent written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
Highly detail-oriented and organized, with a strong commitment to accuracy and follow-through.
Ability to follow established processes and procedures while maintaining efficiency and service quality.
Self-motivated and proactive, able to work independently, prioritize tasks, and take initiative when addressing issues.
Ability to quickly learn and adapt to new systems, software, and technologies.
Capable of responding promptly to urgent or high-priority issues while managing multiple support requests.

Responsibilities

Create new users in technology systems
Terminate and archive accounts as needed
Assign approved licenses to various users, track license usage by department.
Prepare computers and workstations for new staff
Conduct new employee training on use of software and computer security principals
Support team members through a robust Helpdesk ticketing system
Provide friendly support by rapidly responding to issues and persistently following up until resolution
Support onsite computers in our Salt Lake City headquarters
Support field team hardware: laptops, mobile phones
Escalate issues to remote technology employees as needed and assist by providing onsite support to them
Provide assistance and support for any issues from employees related to systems, software, and hardware
Support employees in using Microsoft 365, including Outlook, Calendar, OneDrive, and Office apps
Local and remote support of Windows and MacBook computers
Troubleshoot basic hardware and software problems, including network printers, and iPads
Work with network administrators to install and configure network equipment