IT Support Analyst (Onsite - Chicago)

Maxana • Chicago, IL

1d • $25 - $30 • Onsite

About The Position

We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago . This role is hands-on and user-facing, focused on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams. This position is well-suited for an experienced L1.5 - L2-level IT support professional who is comfortable working onsite, communicating clearly with end users, and operating within established IT processes and SLAs. Key Responsibilities The IT Support Analyst will provide consistent, high-quality onsite support to internal users. Responsibilities include diagnosing and resolving hardware, software, and connectivity issues; supporting laptops, desktops, peripherals, and docking stations; and assisting with account access and endpoint-related requests. The role involves working with Microsoft 365, assisting with user account issues, and resolving common workstation and application problems. The analyst will document incidents and requests in a ticketing system, follow established escalation procedures, and maintain clear communication with users and remote support teams. The position also requires maintaining a professional onsite presence, responding to walk-up and scheduled support requests, and ensuring a positive end-user support experience. Work Environment This is a fully onsite role in East Chicago during standard business hours.

Requirements

• Prior experience providing onsite IT or desktop support in an enterprise or professional office environment
• A strong understanding of Windows and macOS troubleshooting
• Familiarity with Microsoft 365
• Experience working with ticketing systems such as ServiceNow or Jira
• Strong communication skills
• Reliability
• The ability to work independently in an onsite setting

Nice To Haves

• Experience supporting in-office hardware deployments
• Endpoint management
• Coordinating escalations

Responsibilities

• Diagnosing and resolving hardware, software, and connectivity issues
• Supporting laptops, desktops, peripherals, and docking stations
• Assisting with account access and endpoint-related requests
• Working with Microsoft 365
• Assisting with user account issues
• Resolving common workstation and application problems
• Documenting incidents and requests in a ticketing system
• Following established escalation procedures
• Maintaining clear communication with users and remote support teams
• Maintaining a professional onsite presence
• Responding to walk-up and scheduled support requests
• Ensuring a positive end-user support experience

Benefits

• Full-time, year long contract
• $25-30/hr
• Working with the brightest minds in the game and a rapidly growing company
• Cutting edge tech
• Autonomy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed