IT Support Analyst (Onsite - Chicago)
About The Position
We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago. This role is hands-on and user-facing, focused on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams. This position is well-suited for an experienced L1.5 - L2-level IT support professional who is comfortable working onsite, communicating clearly with end users, and operating within established IT processes and SLAs. The IT Support Analyst will provide consistent, high-quality onsite support to internal users. Responsibilities include diagnosing and resolving hardware, software, and connectivity issues; supporting laptops, desktops, peripherals, and docking stations; and assisting with account access and endpoint-related requests. The role involves working with Microsoft 365, assisting with user account issues, and resolving common workstation and application problems. The analyst will document incidents and requests in a ticketing system, follow established escalation procedures, and maintain clear communication with users and remote support teams. The position also requires maintaining a professional onsite presence, responding to walk-up and scheduled support requests, and ensuring a positive end-user support experience. This is a fully onsite role in East Chicago during standard business hours.
Requirements
- Prior experience providing onsite IT or desktop support in an enterprise or professional office environment
- A strong understanding of Windows and macOS troubleshooting
- Familiarity with Microsoft 365
- Experience working with ticketing systems such as ServiceNow or Jira
- Strong communication skills, reliability, and the ability to work independently in an onsite setting
Nice To Haves
- Experience supporting in-office hardware deployments
- Endpoint management
- Coordinating escalations
Responsibilities
- Diagnosing and resolving hardware, software, and connectivity issues
- Supporting laptops, desktops, peripherals, and docking stations
- Assisting with account access and endpoint-related requests
- Working with Microsoft 365
- Assisting with user account issues
- Resolving common workstation and application problems
- Documenting incidents and requests in a ticketing system
- Following established escalation procedures
- Maintaining clear communication with users and remote support teams
- Maintaining a professional onsite presence
- Responding to walk-up and scheduled support requests
- Ensuring a positive end-user support experience
Benefits
- Working with the brightest minds in the game and a rapidly growing company
- Cutting edge tech
- Autonomy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
