IT Support Specialist (Onsite)
About The Position
• Deliver on-site technical support and maintenance services • Troubleshoot and resolve hardware and software issues involving desktops, laptops, tablets, printers, and peripherals. • Install, configure, and maintain operating systems, applications, and other software. • Assist with network connectivity and related technical issues. • Perform hardware and software upgrades and replacements. • Ensure system and data security and integrity. • Provide end-user training and support to client's end user population. • Communicate effectively with end users and IT management to resolve issues promptly. • Collaborate with other IT teams to support client's technology initiatives.
Requirements
- A+ Certification (preferred but not required)
- Minimum 2–3 years of formal experience in IT support (Desktop/Help Desk/IT Administrator)
- Proficiency in Windows and Mac operating systems, Microsoft Office, and Google Suite.
- Strong knowledge of network connectivity and troubleshooting.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Valid driver’s license and reliable transportation required.
- prior experience in educational environments
- demonstrate strong situational awareness
- possess the ability to work independently with minimal supervision
- comfortable interacting positively with students and staff
- capable of lifting up to 50 lbs.
- prepared to be on their feet throughout the day
Nice To Haves
- A+ Certification (preferred but not required)
Responsibilities
- Deliver on-site technical support and maintenance services
- Troubleshoot and resolve hardware and software issues involving desktops, laptops, tablets, printers, and peripherals.
- Install, configure, and maintain operating systems, applications, and other software.
- Assist with network connectivity and related technical issues.
- Perform hardware and software upgrades and replacements.
- Ensure system and data security and integrity.
- Provide end-user training and support to client's end user population.
- Communicate effectively with end users and IT management to resolve issues promptly.
- Collaborate with other IT teams to support client's technology initiatives.
- Providing end-user support by installing, configuring, repairing, and maintaining technology systems
- Prioritizing tasks based on instructional impact
- Documenting support activities
- Processing repair equipment
- Resolving basic network issues
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
