IT Support Agent

Ōnin Group•Nashville, TN

1d•Onsite

About The Position

The Ōnin Group in Nashville, TN is seeking a personable and technically inclined IT Support Agent to join our IT/Support Team. In this dynamic role, you'll directly impact the success of our growing organization by providing exceptional customer service and technical support to our internal employees (Oninites) across areas such as user support, system administration, and technology troubleshooting.

Requirements

1+ year of experience in customer service, administrative support, or technical troubleshooting.
Strong interpersonal and communication skills with a customer-focused demeanor.
Solid problem-solving abilities and a natural curiosity to resolve issues.
General computer proficiency (familiarity with Google applications is a plus).
Highly organized, detail-oriented, and proactive.
Ability to work in-office at our Nashville location (Monday – Friday, 8:00 AM to 5:00 PM).

Nice To Haves

Familiarity with Google applications is a plus.

Responsibilities

Provide outstanding support and service to internal employees (Ōninites), contingent staff, and clients.
Respond to and resolve technical issues via phone, email, and ticketing systems (Zendesk).
Execute user administration tasks, including onboarding/offboarding and managing hardware inventory.
Assist internal staff with time management systems, payroll support, and employee tracking systems.
Identify, document, and communicate employee feedback to internal teams to drive technology improvements.
Support day-to-day IT and operational efficiency and assist with special technology projects.
Travel occasionally to provide in-person branch training or support.