IT Support Agent I
About The Position
As an Onshore IT Support Agent, you will work in a challenging environment dealing with client customers through multiple channels. The ability to effectively and professionally communicate with a variety of people is key. Attention to detail required. Onshore Outsourcing is a 100% US based team of enthusiastic, highly trained, highly skilled IT people who understand what it means to deliver success. We enable hundreds of Fortune 1000 companies around the globe to unleash their true potential by excelling in industry and technical expertise proven process and mission-based models. Our proven process and track- record of success speaks to the commitment and dedication our team members embrace. Our mission is to enable our clients to accomplish big things with our IT help. Onshore Outsourcing is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and respect as integral parts of our day-to-day environment. With this atmosphere, we can continue to value and appreciate the strengths of the styles, ideas, and organizational contributions of everyone. Onshore’s culture cornerstones are operational excellence, always learning, we’re in this together, and enthusiastic & purposeful. Full-time employment at Onshore comes with a comprehensive benefits package!
Requirements
- Must be within 45 minutes of Glennville GA and work from our office
- Excellent people skills including verbal/written communication
- Ability to multitask in a challenging environment
- Computer literate with ability to utilize hardware, software, and operating systems
- Positive, professional demeanor required
- Effective, consistent internet connection required to work remotely
- Strong attention to detail
- Demonstrate consistent dependability in the workplace
Nice To Haves
- 3 months call center or customer service experience
- Basic ability to troubleshoot hardware, software, network connections and peripherals
- Experience with Ticketing systems (such as ServiceNow)
- Experience using Microsoft Office Suite (such as Excel, Outlook, etc.)
Responsibilities
- Professionally handle a high volume of incoming calls
- Provide technical support and troubleshooting via telephone, email, chat, and portal
- Accurately document, track and escalate all customer issues until resolution
- Meet or exceed client performance metrics
- Ensure management is notified of trending service issues, challenges, and roadblocks
Benefits
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
