IT Support Administrator I

Affirm•New York, NY

8d•$80,000 - $100,000•Hybrid

About The Position

The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows. We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation. As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.

Requirements

Experience with macOS administration and support
Ability to improvise and find immediate solutions
Experience managing formal ticketing systems
Experience administering SaaS technologies
Flexibility to work with all types of technology
macOS, Windows, Printers, Network devices, etc.
Experience with machine and account provisioning and deprovisioning
Experience managing Enterprise security: Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown, Email security—tools for signed/encrypted email communication, Mobile device management technologies
Willing to grow, learn, and be proactive in finding new, efficient solutions

Nice To Haves

Experience administering Google for Business
Self motivated to learn and advance their career within IT
Experience with AV systems
Ability to explain difficult technical concepts without being condescending
Apple Certified Associate or ACSP certification
Automation and scripting experience
Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
Confidence to maintain office IT infrastructure on their own, as needed

Responsibilities

Locally support and troubleshoot users within our NYC office
Remotely support and troubleshoot our end user’s problems
Educate on and enforce our IT compliance and policy obligations
Maintain our Zoom Rooms and AV hardware within conference rooms
Monitor for security threats and malware, staying ahead of the curve to protect our users
Occasionally maintain the in-office, local network infrastructure
Maintain enterprise systems and company IT assets such as servers and desktops