IT Support 3 - Clerk'S Office (Temporary)

Snohomish County•Everett, WA

3d•Onsite

About The Position

We are seeking a temporary IT Support team member who will help us maintain the tools and systems that make this essential work possible. The ideal candidate will bring knowledge of MS Office applications, Windows desktop operating systems, system and network security, permissions, and active directory environments. Strong troubleshooting skills, sound analytical abilities, and the capacity to communicate effectively with individuals possessing a wide range of technical experience are key to success in this role. This is an excellent opportunity to gain hands-on experience providing IT assistance in a government setting. We welcome applications from individuals who meet the qualifications through any combination of training and experience. We value team-oriented professionals who are self-motivated, show initiative, work with integrity, stay organized, and take pride in the quantity of their work. This temporary position is authorized for up to 40 hours per week; however, the actual weekly schedule may vary between 25 and 40 hours depending on departmental needs. This position works less than 1040 hours and is not benefits eligible. This temporary position will start at step one of the pay scale, which is $36.10 per hour. The duties associated with this position will be performed on campus. There is no opportunity for remote work. THERE IS ONE (1) TEMPORARY POSITION TO HIRE FROM THIS POSTING.

Requirements

Knowledge of MS Office applications, Windows desktop operating systems, system and network security, permissions, and active directory environments.
Strong troubleshooting skills.
Sound analytical abilities.
Capacity to communicate effectively with individuals possessing a wide range of technical experience.
Associates degree or vocational technical diploma is required; AND two (2) years relevant IT work experience; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities.
Must pass criminal background check including fingerprinting.
Must pass job related tests.

Nice To Haves

IT certification preferred.

Responsibilities

Responsible for planning, coordination, communication, support and maintenance of hardware, software, systems, and/or electronic records.
Applies knowledge and skills in a variety of specialties associated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
Provides solutions involving moderately complex tasks to a variety of problems routinely encountered within normal business activity, referring more complex tasks to a higher level.
Extracts data and information from processing systems in the area of technology support.
May lead and mentor small groups, teams, individuals and/or less experienced staff.
Encourages improvements in work correlated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices.
Understands the principles of project management, interprets and completes assignments by assigned deadlines in projects that incorporate support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices, and network appliances.
Works with some independence, follows an established approach, prioritizing own work in multiple specialties.
Records events reported to the Service Desk related to customer problems.
Enters Service Requests in a standard Information Services Incident/Request tracking system as required by management.
Uses specialty-specific technical skills to perform a variety of routine and special assignments in multiple related specialties associated with technology support.
Communicates effectively with others, providing solutions and promoting discussion using verbal, written and graphic format on a variety of topics about technology support.
May perform any of the duties and responsibilities of all lower level positions.
May perform duties at the same level from other specialty areas.
Performs other duties as assigned.