IT Supervisor

Magellan • Whitewater Region, ON

3d • CA$80,000 - CA$95,000 • Onsite

About The Position

The IT Supervisor provides first‑level support for local computer systems and oversees the daily operations of the IT Department. This role leads a small technical team responsible for maintaining network infrastructure, hardware, and software systems. The IT Supervisor ensures timely troubleshooting, coordinates system upgrades, ensures adherence to local and corporate IT policies/procedures, and works closely with the Corporate IT team to ensure system reliability, security, and maximum uptime.

Requirements

• College diploma or certificate in Computer Systems, Information Technology, or a related field.
• 3–5 years of progressive experience in IT support, systems administration, or related technical roles, with exposure to hardware, software, and network troubleshooting.
• Supervisory or Team‑Lead experience is an asset, including coaching, delegation, and supporting staff performance.
• Strong technical troubleshooting abilities across desktops, laptops, peripherals, printers, and networked systems.
• Working knowledge of Windows operating systems, Active Directory, user account management, and common business applications.
• Understanding of network fundamentals, including LAN/WAN, switches, Wi‑Fi, and basic cabling.
• Experience with helpdesk ticketing systems, including prioritization, documentation, and follow‑up.
• Familiarity with IT security practices and corporate IT compliance requirements.
• Effective communication and interpersonal skills, with the ability to support users at varying technical levels.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.
• Calm and composed under pressure, particularly during outages or urgent technical issues.
• Service‑oriented mindset with a positive, solutions‑focused approach to problem‑solving.
• Reliable, punctual, and able to follow established procedures and IT policies consistently.
• We conduct a criminal Record Check on all new hires
• We conduct a Government Controlled Goods Program (CGP) Check on all new hires; must be able to provide 3 references to help verify your identity

Nice To Haves

• CompTIA certifications (A+, Network+, or similar) are considered an asset.

Responsibilities

• Provide end‑user technical support for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, peripherals, and related equipment.
• Install, configure, and update software applications in accordance with IT standards.
• Troubleshoot and maintain printers and multifunction devices.
• Manage and resolve helpdesk tickets, ensuring timely follow‑up and documentation.
• Maintain inventory of spare parts, equipment, and IT supplies.
• Support network infrastructure, including switches, access points, and cabling.
• Supervise IT staff, providing coaching, guidance, and training to support professional development.
• Collaborate with Corporate IT on system upgrades, security initiatives, and compliance requirements.
• Ensure adherence to IT policies, procedures, and best practices.

Benefits

• Attractive Benefits package including Long Term and Short-Term Disability, Dental, Vision and Drug Coverage
• Company Pension Plan
• Positive Work-Life Balance
• Opportunities for Professional Growth
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree