IT Supervisor-DA's Office
About The Position
The Multnomah County District Attorney’s (MCDA) Office is seeking an experienced and collaborative IT Supervisor to oversee the day‑to‑day operations of the MCDA Network Operations team, which includes Help Desk and Systems Administration services. This role combines leadership, hands‑on technical expertise, and cross‑departmental coordination to ensure reliable, secure, and efficient technology operations that support the mission of the District Attorney’s Office. The ideal candidate is a skilled IT professional who excels in team leadership, process improvement, customer service delivery, and building strong relationships across internal teams, County IT, partner agencies, and vendors. MCDA is committed to fostering a respectful, inclusive work environment that values diverse perspectives and experiences. This position is located at the downtown Multnomah County Central Courthouse. The work schedule is typically Monday through Friday from 8:00 a.m. to 5:00 p.m.
Requirements
- Bachelor's degree from an accredited college or university and 3–6 years of experience in IT support or systems administration; OR 7–10 years of equivalent experience in help desk, systems administration, or related technical roles.
- Strong leadership, communication, and project coordination skills.
- Demonstrated ability to work effectively in a collaborative, cross‑functional environment.
- Valid driver’s license.
- Ability to pass a criminal background check.
Nice To Haves
- Experience leading or supervising an IT team.
- Professional certifications such as CompTIA, ITIL, Microsoft, or Cisco.
- Experience with Windows Server, Active Directory, ticketing systems, and similar enterprise technologies.
Responsibilities
- Lead and oversee Help Desk and Systems Administration staff.
- Coach, train, and support staff performance and development.
- Participate in recruitment, interviews, and candidate evaluations.
- Establish schedules and ensure coverage for critical IT functions.
- Monitor ticket queues to ensure timely service delivery.
- Improve work processes and procedures for efficiency.
- Assess policies, identify gaps, and recommend improvements.
- Investigate technical and procedural issues and support resolution.
- Serve as a liaison between Network Operations, internal teams, County IT, and partner agencies.
- Set team goals aligned with department priorities.
- Build productive relationships with stakeholders and vendors.
- Assist in IT budget development and administration.
- Contribute to resource forecasting and expenditure monitoring.
- Support continuous improvement and long‑term strategic planning.
- Represent the IT Manager when needed.
- Provide hands‑on support for complex or escalated technical issues.
- Guide team members through troubleshooting and resolution.
- Ensure clear documentation of incident responses and knowledge sharing.
- Participate in root cause analyses and recommend long‑term solutions.
- Lead or support IT projects in collaboration with the IT Manager.
- Track timelines, deliverables, and resource needs.
- Report project status, risks, and updates to stakeholders.
- Ensure projects align with organizational objectives.
- Oversee procurement and inventory of equipment, software, and peripherals.
- Manage license renewals, vendor subscriptions, and warranties.
- Support hardware/software lifecycle planning.
- Generate reports for asset tracking and audit readiness.
Benefits
- Health insurance (medical, dental, vision, Moda Health or Kaiser Permanente).
- Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).
- Generous paid leave (vacation, sick, parental, bereavement, military etc.)
- Life insurance, short-term and long-term disability insurance
- Optional deferred compensation and flexible spending accounts
- Access to a free annual Tri-met bus pass
- Access to wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
