IT Student - OJT

INSIGHT Surgical Hospital • Coldwater, MI

7d • Onsite

About The Position

The role of the IT student is to provide desktop support. The individual is responsible for troubleshooting hardware and software, managing equipment inventory, resolving incidents, and meeting customer satisfaction and continuous service delivery demands. Support staff work in a dynamic, fast-paced environment, providing service over the phone, through remote access, and in person.

Requirements

• Currently studying in Information Technology, Computer Science, or a related field.
• Familiar with operating systems (Windows, mac OS), basic networking concepts, and standard office productivity suites
• Ability to logically solve problems with an aptitude for technology
• Exceptional attention to detail when it comes to solving computer system issues
• Strong problem solving and critical thinking skills
• Excellent verbal communication skills while interacting with others
• Self-motivated and able to work with minimal supervision
• Excellent written communications for creating reports and reporting issues
• Must be able to lift and carry up to 50 lbs

Responsibilities

• Is first point of contact for IT issues, logging, prioritizing, and resolving technical support tickets
• Assists, completes, or escalates incident tickets for computers and phones
• Creates, tests, and images devices
• Creates and updates IT documentation, knowledge base articles, and user manuals
• Manages small projects, adds, moves, and changes
• Works with other teams to resolve issues
• Attend meetings as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed