IT Student Intern Opportunity - Part Time
About The Position
This position is a System Support Specialist supporting internal customers. This role is part of a small team and is expected to work hands-on to solve problems and execute small projects as well as assisting others on the team, especially less experienced staff. The successful candidate would be a highly communicative, detail oriented, career minded individual, with the ability to multitask. Must be customer service oriented with a positive attitude, always willing to tackle any task and go the extra mile. This role includes troubleshooting hardware and software, assisting users with day-to-day software and computer functions, and setting up new systems.
Requirements
- Excellent communication and customer service skills
- Tech savvy with strong problem-solving skills
- Ability to diagnose and resolve basic technical issues
- Ability to follow detailed instructions
- Time management skills
- Teamwork
- Need to be enrolled in a bachelor's degree program
- Must be able to work 10-30 hours a week
- Experience troubleshooting PC issues
- Experience with Windows 10/11
- Ability to troubleshoot Microsoft 365
- Experience assisting end-users with IT challenges
Nice To Haves
- CompTIA A+ Certification helpful but not required
- Basic understanding of networking protocols and network troubleshooting techniques
- Experience using a ticketing system and a knowledgebase
Responsibilities
- Serve as the first point of contact for customers seeking IT assistance
- Resolve helpdesk tickets, escalating to others as needed
- Setup and deploy end-user systems according to our checklist standards
- Support and maintain laptops, workstations, and printers
- Troubleshooting and assisting users with Microsoft Office and other end-user software tools
- Document findings and solutions
- Train computer users
- Work on small projects as assigned
- Manage inventories of laptops and peripherals
- Support AV systems in conference rooms
- Assist end users with phone system issue
Benefits
- Participation in the Employee Stock Ownership Program (ESOP)
- Retirement plan, including a Safe Harbor contribution
- Medical / Dental / Vision Insurance
- Employer paid Life Insurance and Long-Term Disability Insurance
- Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
- Paid Parental Leave
- Paid company holidays
- Career Development Program
- Retirement and Financial Wellness program
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Number of Employees
1-10 employees
