IT Sr. Manager (IT@JH Cloud and Virtualization Services)

Johns Hopkins University•Baltimore, MD

2d•$98,200 - $171,900•Remote

About The Position

IT@JH Cloud and Virtualization Services is seeking an IT Sr. Manager to provide strategic leadership, operational oversight, and technical direction for enterprise web hosting and application services. This role supports both the University and Health System, managing a complex environment with over 1,500 websites and applications across on-premises and public cloud platforms. The position is responsible for the planning, delivery, security, scalability, modernization, and continuous improvement of enterprise web services and infrastructure, ensuring alignment with organizational goals, policies, regulatory requirements, and service delivery standards. The IT Sr. Manager leads large-scale, cross-functional initiatives involving cloud technologies, application modernization, infrastructure engineering, vendor partnerships, and operational process improvements. This includes overseeing operational budgets, service priorities, and service level agreements. A critical aspect of this role is maintaining a strong security and governance posture through rapid zero-day vulnerability response, regular vulnerability reviews, cloud cost optimization, and leading enterprise web governance initiatives to mitigate privacy and accessibility-related legal and regulatory risks. The manager will lead and develop a team of IT professionals responsible for the architecture, engineering, deployment, maintenance, security, and support of complex web and database hosting environments, fostering a culture of operational excellence, customer service, collaboration, and continuous improvement. Additionally, this role serves as a senior liaison between IT leadership, institutional stakeholders, and external partners, offering expert guidance on strategic technology investments, operational planning, and enterprise web infrastructure solutions.

Requirements

Bachelor's Degree.
Seven years of progressively responsible IT management experience.
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Leadership experience managing complex projects and developing high-performing technical teams, including engineers, system administrators, and infrastructure specialists.
Deep technical expertise in enterprise web hosting technologies, including Kubernetes, Nginx, Linux (RHEL), Windows Server, SQL/MySQL databases, and cloud-edge platforms such as Cloudflare.
Strong experience with cloud platforms, infrastructure automation, DevOps practices, CI/CD pipelines, and infrastructure-as-code (IaC) methodologies.
Demonstrated success leading large-scale infrastructure modernization and cloud transformation initiatives.
Extensive experience in enterprise security operations, including vulnerability management, zero-day response, system hardening, and collaboration with security and compliance teams.
Experience managing operational budgets, public cloud cost optimization, and vendor relationships.
Strong knowledge of IT service management frameworks, service delivery models, and operational excellence practices.
Experience developing and implementing web governance programs, including web accessibility compliance (WCAG), privacy standards, cookie consent management, and enterprise website inventory management.
Exceptional project and program management skills, with the ability to lead complex, cross-functional initiatives involving multiple stakeholders and external partners.
Strong communication and relationship management skills, with the ability to engage effectively with executive leadership, technical teams, vendors, and institutional stakeholders.

Responsibilities

Provide strategic leadership, operational oversight, and technical direction for enterprise web hosting and application services.
Manage the planning, delivery, security, scalability, modernization, and continuous improvement of enterprise web services and infrastructure.
Lead large-scale, cross-functional initiatives involving cloud technologies, application modernization, infrastructure engineering, vendor partnerships, and operational process improvements.
Oversee operational budgets, service priorities, and service level agreements.
Maintain a strong security and governance posture through rapid zero-day vulnerability response, weekly vulnerability reviews, monthly cloud cost optimization reviews, and leadership of enterprise web governance initiatives.
Lead and develop a team of IT professionals responsible for architecture, engineering, deployment, maintenance, security, and support of complex web and database hosting environments.
Foster a culture of operational excellence, customer service, collaboration, and continuous improvement.
Serve as a senior liaison between IT leadership, institutional stakeholders, and external partners.
Contribute or lead planning to achieve organizational goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
Develop technology solutions that anticipate the organization's needs, are cost-effective, reliable, and compatible with existing and emerging technologies.
Anticipate change and respond when technology requirements emerge and evolve.
Assess the impact and effectiveness of technology to ensure it supports the organization’s needs based on organizational goals, mission, and culture.
Help establish budgetary goals and provide input towards priorities; may develop IT operations budget.
Interpret customer business needs and make recommendations for strategic investments in technology, applications, business process, personnel, etc., that meet agreed-upon organizational goals.
Ensure that applicable Hopkins policies, practices, and regulatory requirements are addressed and followed within the area of responsibility.
Represent senior organizational leadership in meetings both within and outside of Hopkins.
Represent the organization's interests at industry, state, and federal meetings.
Manage customer relationships, satisfaction, and adherence to contractual obligations.
Create and promote a culture of excellent customer service.
Establish and maintain ties with colleagues throughout the institution for optimal collaboration and coordination.
Maintain relationships with strategic technology vendors.
Have direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to ongoing operations.
Manage multiple IT projects impacting the department or IT function, including planning and monitoring progress.
Ensure continuous delivery of IT support and services through direct management of service level agreements.
Recruit, develop, retain, and organize staff.
Assign tasks, monitor progress, and provide guidance.