IT Sr. Manager

Foundation Health, LLC•Fairbanks, AK

1d•$58 - $93•Onsite

About The Position

This position manages workflow of assigned customer service activities and is a member of the I/T customer support leadership team. This position is responsible for providing user level support for I/T activities, clinical informatics or nonclinical applications depending on designated area, across multiple locations, as assigned. This position is responsible for managing the workflow of the assigned team, ensuring timely customer interactions. The functional areas that this position provides I/T user support for may include desktop support, telecommunications, facility infrastructure, cabling, clinical informatics, and facility-based processes related to clinical documentation in the EMR.

Requirements

A bachelor's degree or strong knowledge of business and technology as is normally obtained through the completion of a bachelor's degree in a related field.
A minimum of four (4) years progressive experience in a healthcare environment, or equivalent combination of relevant education, technical, business and healthcare experience.
A minimum of two (2) years progressively responsible experience in a lead, supervisory, or equivalent capacity.
Demonstrated leadership experience in project planning, reporting, and/or budgeting.
Exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences.
Leadership skills with the ability to lead, communicate, and interact across facilities and at various levels.
Skills and experience to recruit, mentor, motivate, evaluate, and retain staff.
A pager may be required.

Nice To Haves

Bachelor's Degree in a relevant field.
5+ years of relevant experience with at least 3 years of supervisory experience.

Responsibilities

Identifies, prioritizes, directs and schedules customer requests and routine assignments.
Ensures that appropriate resources are deployed to meet customer business, clinical and technical needs.
Follows up on customer requests to assure the final product has been delivered to meet expectations.
Utilizes problem-solving techniques to independently triage problems as they relate to business or clinical applications. This may involve network infrastructure, business/clinical or product line specific applications.
Establishes departmental objectives and develops effective tools to measure and report performance against these objectives.
Plans and develops detailed specifications for I/T assignments, assesses the quality of delivered services and implements quality improvement action plans.
Hires, trains, conducts performance evaluations, and directs the workflow for the staff.
Participates in the development and implementation of goals and objectives, ensuring all goals and objectives are met timely and effectively.
Assists I/T leadership in developing annual operational budgets and ensures budgetary goals are met on an annual basis.
Participates and may lead in task forces and councils, including the development and implementation of processes, procedures, and programs to increase facility/business entity operations efficiency and effectiveness, as well as ensure the delivery of quality customer service and support.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating core and leader behaviors each and every day.