IT Specialty Analyst - Willow
About The Position
Responsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.
Requirements
- Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (or equivalent experience).
- Epic Willow Inpatient and/or Epic Willow Ambulatory Certification.
- Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree.
- Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree.
- Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment.
- Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions.
- Experience with application testing, upgrades, change management, incident management, and system optimization.
- Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations.
Responsibilities
- Day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications (Willow Inpatient and/or Willow Ambulatory).
- Collaboration with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows and implement system improvements.
- Support of safe and efficient medication management processes.
- Evaluation of software releases, upgrades, and new functionality to optimize clinical and business outcomes.
- Ensuring regulatory compliance and patient safety.
- Performing workflow assessments.
- Gathering functional requirements.
- Developing testing plans.
- Supporting the implementation of system enhancements.
- Providing application support, incident resolution, change management, and project coordination.
- Serving as a subject matter expert for Epic Willow applications.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
