IT Specialist

Thiess • Salt Lake City, UT

14d

About The Position

The IT Specialist will provide quality IT services to offices and projects across North America (USA & Canada), leveraging global support teams to deliver reliable technology solutions to enable projects and future growth.
In this role, you’ll play a key role in managing data integrity and cybersecurity within the region. If you enjoy problem-solving, supporting users, and keeping technology running efficiently, this role is a great fit!

Requirements

• Bachelor’s degree in Information Technology or equivalent experience
• Minimum 5 years of experience in network engineering, system diagnostics, and customer support
• Demonstrated experience with cloud applications
• Strong understanding of the provision of remote, in-person, and onsite support in an environment with a complex distributed site network
• Proven ability to work collaboratively with remote support teams in differing time zones
• Excellent communication, organization, and problem-solving skills
• Proficiency in cloud systems, configuring and managing network components, enterprise ICT environments, and MS Office365
• Commitment to Thiess’ values of safety, discovery, accountability, respect, and empowerment
• Valid Driver’s License
• Authorization to work lawfully in the USA without sponsorship from Thiess
• Must be fluent in the English language

Responsibilities

• Provide quality IT support for projects and offices, leveraging Global support teams, and ensuring appropriate structure to enable projects and support growth
• Collaboration & engagement with Global IT and technology teams, and North American users / stakeholders across projects and regional areas
• Proactively review the services being provided to ensure they are fit for purpose, cost effective and perform adequately
• Ensure all systems and network services are available when required by the business and are performing as expected
• Day to day administration of Thiess Systems and associated hardware, and user accounts
• Install and implement hardware and software on Local Area Networks and standalone workstations, providing initial customer instruction where necessary
• Management of inventory of hardware including cell phones
• Ensure IT compliance and governance across the region, in accordance with Group policies
• Scope, develop, design, mobilize and establish new projects including co-ordination of tender pricing
• Promote & support technology initiatives, providing technical advice and support to internal/external staff when required
• Work with stakeholders to understand needs and opportunities, and engage Global teams
• Perform other related duties as assigned

Benefits

• A work culture that follows our company values of integrity, accountability, and innovation, all underpinned by safety
• Comprehensive medical benefits including private health insurance with premium coverage for the employees and competitively subsidized private health insurance for immediate family
• Employee Assistance Program (EAP)
• 401K retirement savings benefit with employer matching contributions
• Career development and opportunities domestic within the US, and potentially international
• PTO, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees