IT Specialist (Sysadmin/Customersupport)

Military Treatment Facilities under DHA • Tripler Army Medical Center, HI

15h • Onsite

About The Position

This position is with the Defense Health Agency at Tripler Army Medical Center, Directorate of Resource Management, Information Management Branch, in Honolulu, Hawaii. It provides Tier II technical customer service and support to the military treatment facility and affiliated units. The role also supports the MHS Help Desk and IMD Data Center(s), provides user training, and performs computer systems security support to protect sensitive patient information and ensure appropriate access to program assets.

The specialist analyzes hardware, software, security, and environmental malfunctions, determines their causes, and initiates corrective action. The position also prepares and reviews reports, schedules, and other data related to malfunctions and backlogs. This is a direct-hire solicitation and is designated mission essential. The role requires compliance with DoDM 8140, including obtaining and maintaining intermediate proficiency, and involves a pre-employment physical examination and annual examinations thereafter.

Requirements

• U.S. citizenship.
• One year of specialized experience providing technical assistance; handling IT help desk tickets; troubleshooting hardware, software, automated systems, network connectivity, or user-access issues; maintaining system security, user accounts, or access permissions; documenting malfunctions or corrective actions; or assisting with configuration, deployment, or maintenance of end-user devices. The experience must demonstrate attention to detail, customer service, oral communication, and problem-solving competencies.
• Alternatively, a master's or equivalent graduate degree, or two full years of progressively higher-level graduate education leading to such a degree, in a specified computer, information, mathematics, operations research, statistics, engineering, or technology management field; or two full years of graduate education providing at least 24 semester hours in a specified field and requiring development or adaptation of applications, systems, or networks.
• A combination of qualifying education and experience may be used if it totals at least 100% of the requirements.
• Applicants who have held a General Schedule position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).
• Complete a suitability or fitness determination, including a background investigation, as applicable.
• Complete a pre-employment physical examination and annual examinations thereafter.
• Comply with the mandatory seasonal influenza vaccination requirement unless exempted by a licensed physician.
• Comply with DoDM 8140, obtaining intermediate proficiency within six months of employment and maintaining it.
• Lift up to 45 pounds in the regular performance of duties.
• Meet the 10% temporary duty or business travel requirement.
• Provide proof of U.S. citizenship; male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Foreign education used to qualify must be evaluated and deemed equivalent to U.S. accredited education, or receive full credit at a U.S. accredited college or university.

Responsibilities

• Provide Tier II technical customer service and support to the military treatment facility and affiliated units.
• Provide formal or informal training so users understand system relationships and can use systems without undue interruption.
• Perform computer systems security support to protect sensitive patient information and provide appropriate access to computer program assets.
• Support the MHS Help Desk and IMD Data Center(s).
• Analyze hardware, software, security, and environmental malfunctions; determine their causes and initiate corrective action.
• Prepare and review reports, schedules, and other data related to malfunctions and backlogs.

Benefits

• The posting describes a comprehensive federal employee benefits package for employees and their families; specific benefits depend on position type and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level